How to use TalkPlus Global

From your home phone
Dial 0151 or the Local Access Number for the area you are in then follow the instructions.
Please note: Local Access Numbers are not free to call from payphones or mobile phones.

National Access
Use the National Access Number (0151 or 0800 165 000) where local access is not available.

Call Back to New Zealand & 3rd Country Calling

To call NZ from Overseas:

• Dial the International Access Number for the country you are in (these are also listed below the local access numbers on the rate sheets).
• Enter the PIN from the scratch panel on the back of the card
• Follow the voice prompts.
• Dial the area code followed by the phone number (eg 04 for Wellington, then the number).
• Do not dial the international code when calling back to New Zealand. To access customer service when calling back to New Zealand call (09) 919 8518.

For calling to a New Zealand landline,the cost is:
25c p/min + the rate from NZ to the country you are in.

For calling to a New Zealand mobile,the cost is:
25c p/min surcharge + rate to NZ mobile.

To call another country (3rd Country calling) or within the overseas country:

• Dial the International Access Number for the country you are in.
• Enter the PIN from the scratch panel on the back of the card
• Follow the voice prompts.
• Dial the number you wish to call, including country code, area code (if applicable) and the phone number (eg 00 61 for Australia, 2 for New South Wales, then the number). To access customer service when calling back to New Zealand call (09) 919 8518

For calling to another country, the cost is:
25c p/min surcharge + the rate from New Zealand to the destination country (landline or mobile).

* 3^rd country calling not available from all locations. check International Acccess Number list for availability.

Roaming
Use of this card is not recommended from mobile phones that have global roaming activated, as normal roaming charges will apply.

Recharging
Once the initial value on your card is used up, or you are starting to run low, simply recharge your card using one of the following methods:

Recharge online HERE using a credit card, direct debit or automatic payment.

Recharge over the phone (landlines only) using a Credit card** and get 10% extra credit FREE. Follow the voice instructions when using your card. A minimum $10 top-up applies.

If your TelstraClear Phone Card features the Ezi-Pay logo, you can recharge your card at Ezi-Pay retailers throughout New Zealand. Ezi-Pay stores include supermarkets, bookstores, stationers, petrol stations, dairies and convenience stores.

If your TelstraClear Phone Card features the epay logo, you can recharge your card at epay rertailers throughout New Zealand. epay stores include service stations, dairies, supermarkets and convenience stores.

Or you can buy $10 Recharge Vouchers from selected SmartPay retailers, which come pre-loaded with an extra 10% FREE credit. Follow the steps printed on the voucher to load the value to your phone card.

Voice Mail

Select option 3 when using the card for instructions on setting up a personal greeting or checking messages.

To leave a message in a mailbox:
Dial 09 916 8181 when in NZ or + 64 9 916 8181 from overseas & enter the mailbox number. This is located on the back of the card at bottom right, beneath the barcode.

To access messages:
Cardholders will be alerted that a new message has been left when they next use the card. Select option 3 to access messages. There is a charge of 10 cents each time messages are accessed.

One Touch Speed Dial

Save up to 9 different numbers using the numbers 1 to 9 on your phone key pad

For instructions, select option 4 when using the card.

Ensure that saved numbers have all the required area/national codes (eg 04 123 4567 for Wellington or 00 61 2 9123 4567 for Australia)
To use saved speed dial numbers, dial * then the directory location number followed by # instead of dialling a number.

Expiry
See the back of your card for the expiry date.

Call Records
Call records are available on request for immigration purposes only. Evidence supporting a request may be required. Call records cost $20.00 for up to 10 cards.